mercoledì 5 marzo 2014

Origin login window not showing

Today I was trying to run Battlefield 3 but the only thing obtained was the small Origin icon in the bar and in the hidden icons area.

So I went to the log path to see what was going on :


In there all was looking fine until the last few lines:

  29     mar 5 12:16:15.851  Event     Origin::Client::LoginViewController::loadLoginPage                          6720      loadLoginPage[]
  30     mar 5 12:16:15.855  Event     Origin::Client::LoginViewController::validateOfflineWebApplicationCache     6720      Web application cache path: C:/Users/XXXXXX/AppData/Local/Origin/Origin
  31     mar 5 12:16:15.861  Event     Origin::Client::LoginViewController::show                                   6720      Show login window
  32     mar 5 12:16:17.103  Event     Origin::Client::LoginViewController::onUrlChanged                           6720      onUrlChanged: url = []

It seems to say something like "I'm showing the login window" ... unfortunately the login window is not visible so what's going on? Then an idea came in my mind... maybe some issue with the video card? with the drivers? with the screen resolution or something like that? Well, some investigation and I found the problem:

The desktop screen COLOR DEPTH! incredible uh?

first close origin from the icon, right click, close, then :

1. right click on the desktop, Screen resolution
2. click link "advanced settings"
3. click the button "list all modes" (don't know exactly the text, I'm translating from my language)
4. be sure to select a resolution with 16.8 million colors (32bit), click OK, APPLY, OK

Try to start battlefield (or Origin alone) again and see if solved.

Remeber this is only one of the possible issue Origin has to start, there are a lot , including firewall issues, antivirus issues and others.


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